- If the payment is in authorised status and not received. In that case, if we haven’t sent the account yet, you’ll get refund if you claim.
- You can’t claim refund if the account is valid delivered. Claiming refund is valid only for specific order, not the whole bunch that you’ve ordered (if any).
- You’ll get the refund after checking the details. So, have patience.
- We consider refund based on order type.
- Your payment is authorized status and not received yet before delivery.
- The refund request processed automatically upon payment method expiry. ex. PayPal expires in 3o days.
- The refund issued within 3-7 working days. (our working days is Monday to Friday) US Standard Time.
- Valid delivered product/service is not refundable.
- You can request a replacement for specific order only.
- The preloaded card service is not refundable. in some case, we refund 50 % (contact us)
- Processing fees are not refundable for any order.
- The refund issued based on order type and only after checking the delivery details.
- Wallet funds cannot be reversed if you send someone, even it mistake by you.
- Withdraw fund from your wallet is final and cannot be reversed.
- Wallet related transaction fees/processing cost is non-refundable.
For any complex matter please contact us. if you dispute any transaction without contacting us you will be banned forever from Lutech.vn. see our terms & condition for more details.